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Privacy Policy

Epic Rare
Privacy Policy

Effective Date: 15 August, 2025
Document Version: 1.0
Platform: www.epic-rare.com

 إبيك رير
سياسة الخصوصية

تاريخ السريان: 15 أغسطس 2025
سياسة الخصوصية : إصدار 1.0
www.epic-rare.com : المنصة الإلكترونية

1. Introduction2. Information We Collect 3. How We Use Your Information4. How We Share Information5. Cookies and Tracking 6. Data Security ​ 7. Data Retention ​ 8. Your Rights 9. Children’s Privacy ​ 10. Intellectual Property and Data Protection 11. Changes to This Policy ​ Contact Us 

1. Introduction

At Epic Rare, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and tools. By accessing or using www.epic-rare.com, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of personal and usage information:

A. Personal Information:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • National ID or passport number (for verification where required)
  • Bank account details (for settlements)
  • Pseudonym or display name (as chosen by the user for public sales listings)

B. Platform Activity:

  • Listings created and products purchased
  • Settlement activity
  • Communication with customer support
  • Transaction history

C. Technical Information:

  • IP address
  • Browser type and device information
  • Cookies and session data

3. How We Use Your Information

We use your information to:

  • Create and manage your user account
  • Facilitate product listings and purchases
  • Process commercial settlements and withdrawals
  • Deliver items and schedule pickups
  • Prevent fraud, misrepresentation, and enforce our Terms & Conditions and Consignment Agreement
  • Verify seller identity, residence, and banking details when required for compliance
  • Communicate updates, confirmations, or issues
  • Improve platform performance and user experience
  • Comply with legal and regulatory requirements
  • Display pseudonyms or seller-assigned display names for public transactions instead of full legal names, ensuring privacy while enabling buyer transparency

4. How We Share Information

Epic Rare does not sell or rent your personal information to third parties. However, we may share information in the following cases:

  • With logistics providers: for delivery and pick-up coordination
  • With payment providers and banks: to process settlements and verify identity
  • With government authorities: to comply with legal obligations or respond to lawful requests
  • With service providers: (e.g. hosting, customer service, fraud detection) under confidentiality agreements

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions
  • Analyze site usage and performance
  • Provide a customized browsing experience

You can control or disable cookies in your browser settings, though this may limit certain features of the platform.

6. Data Security ​

We take the security of your personal data seriously. All sensitive user information is:

  • Encrypted in storage and in transit, using industry-standard encryption technologies.
  • Stored on secure servers with limited access, protected by firewalls and access controls.
  • Restricted to authorized staff only, with access granted based on the principle of least privilege.

Despite our best efforts, no system is completely immune to breaches. We encourage users to maintain strong passwords and protect their account access credentials.

7. Data Retention ​

We retain your personal data as long as your account is active or as necessary to:

  • Fulfill our business and legal obligations
  • Resolve disputes
  • Enforce our terms
  • Maintain accurate financial and transactional records as required under Qatari commercial and tax law

Dormant accounts are reviewed periodically, and data may be archived or deleted after extended inactivity in accordance with our Inactive Account Policy.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to processing for direct marketing purposes
  • Request transfer of your data (where applicable)

To exercise these rights, contact us at: info@epic-rare.com

9. Children’s Privacy ​

Epic Rare is not intended for use by individuals under the age of 18, unless they have the consent of a legal guardian. We do not knowingly collect personal data from minors without such consent.

10. Intellectual Property and Data Protection

All intellectual property, including platform design, software, and user data management systems, remain the property of Epic Rare. Personal information provided by users is handled exclusively for the purposes described in this policy and shall not be misused or commercially exploited.

11. Changes to This Policy ​

At Epic Rare, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and tools. By accessing or using www.epic-rare.com, you agree to the terms of this policy.

Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: